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FAQ- Nut and Dried Fruit Gift Trays, Buying Dried Fruit, and health

FAQ – Frequently Asked Question

What is Dryfruit.ae?

Dryfruit.ae is Duba, UAE largest online food and grocery store. With over 12,000 products and over a 1400 brands in our catalogue you will find everything you are looking for. Right from fresh Fruits to Packaged products, Beverages, Personal care products – we have it all.

Is there a way I can re-order from my previous order?

Yes, you can. Follow the simple steps mentioned below to shop from your previous order:

  • Sign In with your credentials.
  • Click on “ORDER STATUS” link located on the home page.
  • You are taken to the page where you can see the list of all your previous orders.
  • You will see “Re-Order” button next to your orders. Click on the button and all the items from previous order will be added into your shopping cart.
  • After all the items are added in your shopping cart, you can add/remove any items as required.

Is there a way to know if I have placed my order correctly?

Yes, as soon as you place an order, you will receive a confirmation of the order via SMS and email (If your email is verified) from us. Your Email mentions the entire list of items that you have ordered.

Can I place my order by calling your call center number?

We do not take orders through our call center as of now. You can place orders online through our Website.

How do I register?

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Why is mobile number mandatory to register at dryfruit.ae?

Your mobile number enables us to efficiently communicate with you. Mobile number is required to place an order at dryfruit.ae as we need to send you all your order and transaction related communication via SMS.

I didn’t get an OTP, what should I do?

Didn’t get an OTP? Don’t worry. Wait for a few minutes, if you still don’t receive one, click on the “Resend OTP” option to generate another OTP.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one bigbasket account.

What is My Account?

My Account is the section you reach after you log in at Dryfruit.ae. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How can I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What is ‘My List’?

My Shopping List is a comprehensive list of all the items previously ordered by you on dryfruit.ae This enables you to shop quickly and easily in future.

I forgot my password, what do I do?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

I have changed my mobile number, what should I do?

If you have changed your mobile number recently, we recommend you to update it on our site, for us to communicate with you efficiently. This is because; we would convey all your order and transaction related communication to you via SMS to your mobile number.

You need to update your new mobile number on the site.

I am unable to login, what should I do?

If your account remains inactive for more than 6 months, it might get locked automatically for security reasons.You can forget your password Then you can reset.

How can I update my personal details?

It is a good practice to keep your personal information updated on DMart Ready account to receive communications. You can do so by following below mentioned steps:

1) Sign-In
2) Go to “My Account”
3) Click Personal Details
4) Update information like Mobile Number, email etc.
5) Click Save

What are the payment options available at dryfruit.ae?

You can pay for your order on dryfruit.ae using the following modes of payment:
a. Cash on delivery
b. Credit and debit cards (VISA / Mastercard / Rupay)
c. Sodexo passes on delivery (only for food items)

Is it safe to use my Credit Card or Debit Card?

Yes it is absolutely safe to use your card on dryfruit.ae A recent directive from UAE Government makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

Are there any other charges over and above the dryfruit.ae?

There are no charges over and above the price you see on our website. We at dryfruit.ae are very transparent about the prices that we show to our customers. The price that you see on the site for a particular product is the price that you ultimately pay.

My payment for an order failed, what should I do?

In case your payment fails, you will be informed through an onscreen message that will appear after the failure. This will be accompanied by an SMS and/or Email to you intimating the same. Also, after this, you will be prompted to retry making payment.

Can I use multiple payment options for a single order?

We do not have the option of choosing multiple modes of payment for a single order at this point; you can make payment using only one mode for one order.

How can I make changes to my order?

  • You can change delivery time slot of your order, however, once we start processing the order, this option gets disabled.
  • We do not have the option of changing / adding / removing items from your order however you can choose to cancel your order completely and place order again.

I did not get my complete order, what do I do?

We take extreme care to ensure that such circumstances do not occur. However in case this happens, then rest assured we will refund the amount of those items that were not delivered to you. If you are paying by cash, you can pay the exact amount of the items you received and can deduct the ones that you did not.

How can I check the status of my order?

  • Login to the site/app using your credentials
  • Click on ‘My Account’ Page and select ‘My Orders’
  • You will see status of your order under “Status” column.

Additionally, we will be sending you SMS and Email at every stage of your order shipping & delivery.

How can I cancel my order?

  • You can cancel your order after placing it. Follow the 3 easy steps to cancel your Order
  • Login to the Site/App using your credentials.
  • Go to ‘My Account’ page and select ‘My Orders’ link.
  • Click on the button ‘Cancel Order’ under the tab ‘Status’ to cancel your order.

In case you do not see the button ‘Cancel Order’, it means that we have already initiated work on your order and no changes can be made to it now.

Which are the cities where the dryfruit.ae service is available?

dryfruit.ae has been launched in selected areas of Duabi, UAE.

Do you deliver in my area?

You can check the serviceability from our website.

Is there an additional delivery charge?

If you have chosen your mode of delivery as ‘Home Delivery’, there would be an extra delivery charge.

What are the delivery options available at dryfruit.ae?

There are flexible delivery options for our customers to choose from:

Home Delivery: Your order will be delivered at your door step on the selected day, within the selected time slot. For Home Delivery there would be an extra delivery charge as below.

Can I send someone else to collect the order on my behalf?

Yes, you can send someone on your behalf to collect your order. They will have to display the Order Id and Pickup Verification Code sent to the registered mobile number.

If I receive a defective, wrong, expired item(s), how do I return it?

We take utmost care to ensure that such instances do not take place, however, if you find the delivered item as defective, wrong or expired, you can chose to reject it at the time of delivery.

I want to return an item which was home delivered, can I schedule a Pick Up?

No. Right now we do not offer home pick up service for returning an item. You can go to any of our dryfruit.ae Pick Up Point and return an item. Click Here to view list of all dryfruit.ae Pick Up Points.

Can I return an item once accepted and ask for a refund?

Yes, most certainly. Your refund will be issued in the same mode in which the payment was made, provided you return the item(s) within 7 days of accepting its delivery.

I got a confirmation regarding my refund being processed, but still haven’t received it. What do I do?

It usually takes 7 – 10 working days for the refund amount to be credited to your bank account/ credit card account, once the refund has been initiated. If you do not receive your refund amount even after 7 – 10 working days, request you to confirm it with your bank.

Will I be informed once the refund is credited to my account?

We will inform you via SMS and/ or Email once your refund request is initiated. The bank usually takes 7 – 10 working days to process the amount. The credit to your account typically would be intimated by your bank directly.

I have been charged twice OR I received an SMS from my bank that my account has been debited, but my order did not go through. What do I do?

This scenario is rare, but incase, you have been charged twice, extra amount (the second time that you were charged) will be credited back to your account.

For any assistance, you can call us at +971-528603939 all days, between 07:00 am – 10:00 pm or write to us at info@dryfruit.ae

Whom do I contact for bulk purchases?

For placing an order in bulk, please contact our customer service team. For any other queries, you can call us at +971-528603939 all days, between 07:00 am – 10:00 pm or write to us at info@dryfruit.ae

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